# Lumi AI — Industries > Generated from source data. Do not edit manually. > Last updated: 2026-05-12 | Route: /en/industries | Agent doc: /docs/industries.md Lumi supports **70 industry use cases** across **13 categories**. Every configuration is customized to the business's tone, booking rules, and call-handling requirements. --- ## Healthcare & Clinics (8 industries) ### Dental clinics Lumi handles appointment booking, urgent case detection, sms confirmation for dental clinics. Capabilities: Appointment booking · Urgent case detection · SMS confirmation ### General medical clinics Lumi handles doctor booking, patient intake, important case handoff for general medical clinics. Capabilities: Doctor booking · Patient intake · Important case handoff ### Dermatology centers Lumi handles consultations, session booking, price questions for dermatology centers. Capabilities: Consultations · Session booking · Price questions ### Medical aesthetics centers Lumi handles customer qualification, consultation booking, post-session follow-up for medical aesthetics centers. Capabilities: Customer qualification · Consultation booking · Post-session follow-up ### Physiotherapy centers Lumi handles session booking, injury details, appointment reminders for physiotherapy centers. Capabilities: Session booking · Injury details · Appointment reminders ### Medical laboratories Lumi handles test prices, appointment booking, result timing for medical laboratories. Capabilities: Test prices · Appointment booking · Result timing ### Radiology centers Lumi handles exam booking, pre-visit instructions, sms confirmation for radiology centers. Capabilities: Exam booking · Pre-visit instructions · SMS confirmation ### Pharmacies Lumi handles medicine availability, delivery, pharmacist handoff for pharmacies. Capabilities: Medicine availability · Delivery · Pharmacist handoff --- ## Beauty & Personal Care (6 industries) ### Beauty salons Lumi handles service booking, staff preference, appointment confirmation for beauty salons. Capabilities: Service booking · Staff preference · Appointment confirmation ### Laser centers Lumi handles session booking, price questions, session follow-up for laser centers. Capabilities: Session booking · Price questions · Session follow-up ### Skin care centers Lumi handles client qualification, session booking, reminder for skin care centers. Capabilities: Client qualification · Session booking · Reminder ### Hair salons Lumi handles appointment booking, service duration, stylist preference for hair salons. Capabilities: Appointment booking · Service duration · Stylist preference ### Nail studios Lumi handles service booking, time confirmation, schedule management for nail studios. Capabilities: Service booking · Time confirmation · Schedule management ### Massage & spa centers Lumi handles session booking, package explanation, sms confirmation for massage & spa centers. Capabilities: Session booking · Package explanation · SMS confirmation --- ## Restaurants & Hospitality (6 industries) ### Restaurants Lumi handles table reservation, guest count, reservation confirmation for restaurants. Capabilities: Table reservation · Guest count · Reservation confirmation ### Cafes Lumi handles booking, venue questions, special requests for cafes. Capabilities: Booking · Venue questions · Special requests ### Fine dining restaurants Lumi handles vip booking, special occasion, confirmation for fine dining restaurants. Capabilities: VIP booking · Special occasion · Confirmation ### Delivery restaurants Lumi handles order status, delivery areas, menu questions for delivery restaurants. Capabilities: Order status · Delivery areas · Menu questions ### Catering companies Lumi handles request qualification, detail collection, sales handoff for catering companies. Capabilities: Request qualification · Detail collection · Sales handoff ### Event halls Lumi handles date availability, hall capacity, tour booking for event halls. Capabilities: Date availability · Hall capacity · Tour booking --- ## Real Estate & Housing (5 industries) ### Real estate companies Lumi handles lead qualification, tour booking, agent handoff for real estate companies. Capabilities: Lead qualification · Tour booking · Agent handoff ### Real estate brokers Lumi handles budget collection, area selection, follow-up for real estate brokers. Capabilities: Budget collection · Area selection · Follow-up ### Property management companies Lumi handles maintenance requests, complaints, team handoff for property management companies. Capabilities: Maintenance requests · Complaints · Team handoff ### Serviced apartments Lumi handles stay booking, availability, guest questions for serviced apartments. Capabilities: Stay booking · Availability · Guest questions ### Rental offices Lumi handles rental inquiry, viewing booking, customer qualification for rental offices. Capabilities: Rental inquiry · Viewing booking · Customer qualification --- ## Home Services (7 industries) ### Cleaning companies Lumi handles cleaning booking, initial estimate, appointment confirmation for cleaning companies. Capabilities: Cleaning booking · Initial estimate · Appointment confirmation ### Pest control services Lumi handles problem identification, visit booking, emergency cases for pest control services. Capabilities: Problem identification · Visit booking · Emergency cases ### Plumbing services Lumi handles fault report, urgency detection, technician handoff for plumbing services. Capabilities: Fault report · Urgency detection · Technician handoff ### Electrical services Lumi handles electrical fault report, technician booking, problem classification for electrical services. Capabilities: Electrical fault report · Technician booking · Problem classification ### AC maintenance Lumi handles maintenance booking, device type, visit time for ac maintenance. Capabilities: Maintenance booking · Device type · Visit time ### Carpentry & furniture Lumi handles custom order, measurement booking, team handoff for carpentry & furniture. Capabilities: Custom order · Measurement booking · Team handoff ### Home moving companies Lumi handles home moving, volume estimate, viewing booking for home moving companies. Capabilities: Home moving · Volume estimate · Viewing booking --- ## Automotive & Transport (5 industries) ### Auto repair shops Lumi handles exam booking, fault type, appointment confirmation for auto repair shops. Capabilities: Exam booking · Fault type · Appointment confirmation ### Car wash centers Lumi handles service booking, package selection, confirmation for car wash centers. Capabilities: Service booking · Package selection · Confirmation ### Car showrooms Lumi handles lead qualification, test drive booking, sales handoff for car showrooms. Capabilities: Lead qualification · Test drive booking · Sales handoff ### Car rental companies Lumi handles car availability, booking, rental terms for car rental companies. Capabilities: Car availability · Booking · Rental terms ### Towing & roadside rescue Lumi handles customer location, emergency case, team dispatch for towing & roadside rescue. Capabilities: Customer location · Emergency case · Team dispatch --- ## Education & Training (5 industries) ### Private schools Lumi handles registration inquiry, tour booking, admin handoff for private schools. Capabilities: Registration inquiry · Tour booking · Admin handoff ### Training centers Lumi handles course inquiry, lead registration, appointment confirmation for training centers. Capabilities: Course inquiry · Lead registration · Appointment confirmation ### Language institutes Lumi handles level test, course booking, price questions for language institutes. Capabilities: Level test · Course booking · Price questions ### Driving schools Lumi handles lesson booking, package explanation, follow-up for driving schools. Capabilities: Lesson booking · Package explanation · Follow-up ### Private tutors Lumi handles student qualification, class booking, confirmation for private tutors. Capabilities: Student qualification · Class booking · Confirmation --- ## Fitness & Sports (4 industries) ### Gyms Lumi handles membership prices, tour booking, lead follow-up for gyms. Capabilities: Membership prices · Tour booking · Lead follow-up ### Personal trainers Lumi handles client qualification, consultation booking, follow-up for personal trainers. Capabilities: Client qualification · Consultation booking · Follow-up ### Pilates & yoga centers Lumi handles class booking, client level, reminder for pilates & yoga centers. Capabilities: Class booking · Client level · Reminder ### Sports academies Lumi handles player registration, fee questions, training schedules for sports academies. Capabilities: Player registration · Fee questions · Training schedules --- ## Professional Services (6 industries) ### Law firms Lumi handles consultation booking, case classification, lawyer handoff for law firms. Capabilities: Consultation booking · Case classification · Lawyer handoff ### Accounting offices Lumi handles client qualification, meeting booking, data collection for accounting offices. Capabilities: Client qualification · Meeting booking · Data collection ### Insurance companies Lumi handles quote request, detail collection, follow-up for insurance companies. Capabilities: Quote request · Detail collection · Follow-up ### Marketing agencies Lumi handles lead qualification, discovery call booking, brief collection for marketing agencies. Capabilities: Lead qualification · Discovery call booking · Brief collection ### Software & web companies Lumi handles brief collection, call booking, qualification for software & web companies. Capabilities: Brief collection · Call booking · Qualification ### Consulting offices Lumi handles consultation booking, goal collection, consultant handoff for consulting offices. Capabilities: Consultation booking · Goal collection · Consultant handoff --- ## Retail & Stores (6 industries) ### Furniture stores Lumi handles product availability, visit booking, delivery questions for furniture stores. Capabilities: Product availability · Visit booking · Delivery questions ### Electronics stores Lumi handles product availability, warranty, sales handoff for electronics stores. Capabilities: Product availability · Warranty · Sales handoff ### Clothing stores Lumi handles size availability, branch location, exchange questions for clothing stores. Capabilities: Size availability · Branch location · Exchange questions ### Jewelry stores Lumi handles visit booking, budget qualification, advisor handoff for jewelry stores. Capabilities: Visit booking · Budget qualification · Advisor handoff ### Gift & flower shops Lumi handles gift order, delivery, occasion details for gift & flower shops. Capabilities: Gift order · Delivery · Occasion details ### Building materials stores Lumi handles product inquiry, quantity request, sales handoff for building materials stores. Capabilities: Product inquiry · Quantity request · Sales handoff --- ## Events & Entertainment (5 industries) ### Wedding planners Lumi handles event qualification, consultation booking, detail collection for wedding planners. Capabilities: Event qualification · Consultation booking · Detail collection ### Photographers Lumi handles session booking, package explanation, confirmation for photographers. Capabilities: Session booking · Package explanation · Confirmation ### Entertainment venues Lumi handles group booking, time availability, confirmation for entertainment venues. Capabilities: Group booking · Time availability · Confirmation ### Event companies Lumi handles brief collection, budget qualification, meeting booking for event companies. Capabilities: Brief collection · Budget qualification · Meeting booking ### DJs & bands Lumi handles date availability, event type, call booking for djs & bands. Capabilities: Date availability · Event type · Call booking --- ## Travel & Tourism (5 industries) ### Travel agencies Lumi handles trip qualification, detail collection, advisor handoff for travel agencies. Capabilities: Trip qualification · Detail collection · Advisor handoff ### Hotels Lumi handles room booking, availability, guest questions for hotels. Capabilities: Room booking · Availability · Guest questions ### Tourism companies Lumi handles trip inquiry, booking, data collection for tourism companies. Capabilities: Trip inquiry · Booking · Data collection ### Visa services Lumi handles request qualification, consultation booking, document checklist for visa services. Capabilities: Request qualification · Consultation booking · Document checklist ### Hajj & Umrah offices Lumi handles package explanation, consultation booking, follow-up for hajj & umrah offices. Capabilities: Package explanation · Consultation booking · Follow-up --- ## Local B2B Services (2 industries) ### Security companies Lumi handles quote request, detail collection, sales handoff for security companies. Capabilities: Quote request · Detail collection · Sales handoff ### Recruitment companies Lumi handles candidate qualification, interview booking, data collection for recruitment companies. Capabilities: Candidate qualification · Interview booking · Data collection --- ## Capabilities matrix | Capability | Description | |---|---| | Appointment booking | Collects preferred time, books with your calendar or booking system | | New patient / customer intake | Gathers name, contact, service type before handoff | | Missed call recovery | Calls back or messages callers who rang while you were unavailable | | Lead qualification | Asks qualifying questions, scores and routes the lead | | Urgency escalation | Routes high-priority requests to a human immediately | | FAQ answering | Handles hours, services, pricing, location questions automatically | | SMS confirmation | Sends booking confirmation via SMS after appointment is booked | | Reminder calls | Automated pre-appointment reminder to reduce no-shows | | Human handoff | Passes complex or sensitive conversations to your team with full context | | Multi-location routing | Routes calls to the correct branch based on location or service | | Overflow mode | Activates only when your team doesn't answer | | Full redirect mode | Handles 100% of inbound calls at all times |